Propensity Modeling with Machine Learning
Propensity Modeling with Machine Learning
Jul 8, 2021
altexsoft.com
The BPO industry isn't evolving. It's being rewritten — and customer experience is the new operating system. In a recent webcast with ISG (Information Services Group), our MD & CEO, Ritesh Idnani, joined Sudha Bhat, our SVP – CX and Consulting, and Namratha Dharshan, Chief Business Leader, ISG, to examine how AI is reshaping not just collections but the entire customer experience landscape. Ritesh challenges the traditional model, outlining how hyper-personalized, AI-led engagement is replacing
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