Developers can try out the Apple iOS 18.2 beta now with ChatGPT for iPhone and iPad. Plus, the App Store isn’t the only ...

Download the best free go to market strategy templates for monday.com, ClickUp, Asana, Trello, Excel, and Google Sheets.

The “AI Management Essentials” self-assessment tool, one of three parts, is designed to guide businesses in using AI more ...

Cyber attacks that are staged using artificial intelligence (AI) are the biggest risk for enterprises for the third ...

Data breaches are a security nightmare that most CISOs will face at some point in their careers. While most data breaches are not recoverable, security ...

DNS hijacking is a growing threat that can redirect users to malicious sites. However, using passive DNS monitoring can help ...

If every call center integration was as easy as advertised, we wouldn’t have written this guide. Learn six ways to ...

A dependable call center agent is always in demand. Learn how to find remote work, show your qualifications, and start ...

DECT is a reliable and secure technology that’s still widely used today. Learn about this wireless Bluetooth alternative and ...

Scott Matteson is a 30 year senior systems administrator with experience in Windows, Linux and VMWare, and an 11 year freelance technical writer who also performs consulting work for small ...

There are only a handful of call center software features that vary in a meaningful way between vendors. Here’s what you need ...

A well executed contact center migration starts months before testing. Learn what you should do for a smooth migration to the ...