What consumers want most is consistency. Here’s how to ensure your customer service AI is helping—not hurting—your business. The Fast Company Executive Board is a private, fee-based network of ...

Alchemer, a leader in customer experience and feedback technology, today announced major milestones in workflow automation that make it easier for organizations to integrate customer feedback programs ...

Automation in HubSpot is supported by HubSpot workflows. They enable a business to develop automated marketing, sales, and ...

VISTA, Calif.--(BUSINESS WIRE)--NewRocket, the go-to ServiceNow guide for global enterprise leaders, has been named the 2023 ServiceNow Worldwide Customer Workflow Partner of the Year. The award, ...

Businesses thrive when the customer is happy and loyal. As simple as it may sound, this task is profoundly complex because customer satisfaction does not end at one successful interaction; it is ...

SANTA CLARA, Calif.--(BUSINESS WIRE)--ServiceNow (NYSE: NOW), the leading digital workflow company that makes work, work better for people, announced today that enterprise software veteran John Ball ...

To any Star Wars fan, that line should be instantly familiar. Hearing it, they’ll recall the moment Obi-Wan Kenobi, Luke Skywalker, Han Solo, and Chewbacca lay eyes on the Death Star. From a distance, ...

There’s an emerging consensus in the Great Customer-Service Debate—the one that pits human contact against automated self-service. It’s that the best answer is for the two sides to join forces.