As one of the world's largest retailers, Amazon typically has customer support available 24/7.Getty As one of the world's largest retailers, Amazon is a well-oiled machine. But while most orders get ...

The Public Service Commission questioned Baltimore Gas and Electric representatives about an increasing number of customer complaints. WBAL-TV 11 News Investigates reported in November that customers ...

Freedom Mobile, the fourth-largest wireless carrier in Canada, has disclosed a data breach after attackers hacked into its customer account management platform and stole the personal information of an ...

That is just a three-year window, and you may expect that high-profile firms like those on the 500 list may value the traditional human touch — and pay for it — more so than less deep-pocketed ...

The agency said it is temporarily reassigning about 1,000 customer service representatives from field offices to work on the swamped toll-free phone line, increasing the number of agents by 25 percent ...

The discourse around artificial intelligence has all been about pursuing the bleeding edge, pushing the tech into the future as fast as possible. So maybe it should be refreshing that OpenAI's latest ...

As a senior writer for TPG, Tarah Chieffi helps readers travel better, more often and within their budget. The cards we feature here are from partners who compensate us when you are approved through ...

On Monday, a developer using the popular AI-powered code editor Cursor noticed something strange: Switching between machines instantly logged them out, breaking a common workflow for programmers who ...

SAN FRANCISCO, April 9 - Verizon (VZ.N), opens new tab said an AI assistant for the company's customer service representatives built using Google (GOOGL.O), opens new tab models had cut down on call ...