Bank of America will invest $4 billion in AI and related technology innovations this year, but the financial services giant’s 7-year-old homemade AI agent, Erica, remains a key ROI generator ...

Bank of America has reached a major milestone in its AI journey: More than 90% of its ... Some of that spending supports regularly scheduled innovation sessions to workshop potential use cases.

Bank of America has taken an important step in its digital transformation. The advances presented have been enthusiastically ...

Morgan Stanley and Bank of America have trained staff to use AI with human supervision. This article is part of "AI in Action," a series exploring how companies are implementing AI innovations.

BofA plans to spend $4B on AI over the next year, nearly one-third of its annual tech budget. More than 90% of employees now use the bank’s internal AI assistant, driving major productivity gains.

"We want to leverage the heck out of innovation happening in the industry ... an increase of 1 million over 2023, according to the bank. Bank of America is also using generative AI to help ...

Innovations in AI, APIs, and digital tools helped banks improve operations, customer engagement, and financial inclusion in ...

Lloyds Banking Group, NatWest and Truist are building on in-house productivity gains to scale more ambitious use cases.

Customer satisfaction with banking and credit card digital platforms is at an all-time high, but apps and websites are ...

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"Historically, I was working in analytics, data, and innovation within the wealth ... or reject its advice or assistance. Bank of America provides AI tools that can help relationship bankers ...