Claire's, once a staple for mall-going tweens and teens, filed for bankruptcy for the second time in seven years on Monday.

In a retail world that demands both scale and empathy, contact center intelligence is what makes smart service possible.

Brands not leveraging short-form content risk missing out on reaching potential customers. Here are a few ways brands can get ...

French fashion giant Chanel is the latest company to suffer a data breach in an ongoing wave of Salesforce data theft attacks ...

Acting like an independent teammate, agentic AI goes beyond automation by orchestrating and optimizing complex workflows.

Many businesses are turning to Schedule A cases to try to stop online counterfeiters, who can be difficult to identify on third-party online marketplaces.

The most successful retailers go further with advanced personalization strategies, removing the guesswork and acting with ...

For decades, cybersecurity strategies in retail have focused on protecting data that's visibly sensitive. Credit card numbers ...

Welcome to the new era of delivery fraud: subtle, behavioral and hiding in plain sight. Narvar data shows that more than 15 ...

Best Buy announced late last week that it will test mini-showrooms in some of its stores featuring Ikea products to show off ...

Retail IT is at a crossroads. As the industry becomes more data-driven, retailers must support a growing number of critical ...

Smart investments in AI will allow independent and regional retailers to improve discovery, build long-lasting loyalty, and ...