Tata Communications today announced a strategic partnership with NiCE to revolutionise enterprise contact centre operations. This collaboration brings together Tata Communications Kaleyra's AI-powered ...

Rocket CRM today announced the launch of its enhanced CRM automation system, marking an important advancement in how the company supports businesses in managing customer relationships, sales pipelines ...

From designing flexible systems and developing talent to maintaining a quality CX, scaling a service business is rarely as ...

The answer isn't a “human-in-the-loop” approach in the old sense of manual checkpoints. Instead, the opportunity is ...

The Ontario County Motor Vehicle Bureau will be closing its doors on select dates in the coming months to train staff on a new statewide software system, officials announced this week. The upgrades, ...

Customer conversations have become the frontline of enterprise growth. Speed, scale, and automation once defined success. But today, they are no ...

For customers already using the Crescendo AI Suite, adding Multimodal AI to their existing solutions can take as little as two weeks by leveraging the same knowledge base and backend integrations.

Anthropic has unveiled a new Skills feature for its Claude AI, aiming to enhance workflows by enabling customization and ...

Weebet, a Brazilian technology provider for bookmakers, has launched a new eBook titled From Support to Strategy: How to Offer Solutions and Promotions in Bettor Service, aimed at helping iGaming ...

By combining claims, EHR and demographic data, machine learning models can anticipate when a member is likely to experience a ...