Today, the Zendesk Foundation's Tech for Good program announced the winners of its fourth annual Global Impact Awards. These ...

"Support is special because you’re putting an autonomous AI agent right in front of your customer," Upadhyay says. "You have ...

Why use Guidde? Creating step-by-step guides or how-to videos can be time-consuming, but Guidde AI makes it effortless! In ...

The CIOs who thrive in the age of AI will be those who design experiences, not just systems. By automating workflows and ...

One of the biggest uses for AI until 2025 will be predictive analytics. “Predicting what will happen next”, Businesses are now using AI models to predict the future and forecast from past Activities ...

Cloud-based call center software costs $20-$200+ per user monthly. Key features include call blending, CRM integration, IVR ...

This article breaks down five simple ways small businesses can win the holiday season by leaning into what they do best: ...

In this episode of DEMO, Keith Shaw talks with Doug Flora, Vice President of Product Marketing at EDB, about how EDB Postgres ...

The AI surge is forcing application vendors to restructure how they deliver and charge for solutions. Software companies will ...

Lopez Research founder Maribel Lopez joins Market Catalysts host Julie Hyman to explain how investors can invest in ...

Discover how customer feedback shapes product development, drives innovation, and helps brands like Yotpo improve satisfaction and stay competitive.

At its AI Summit last week, customer experience vendor Zendesk announced a broad set of enhancements to its AI capabilities, ranging from autonomous voice AI agents and a copilot for service admins to ...