Intelligent call routing automatically prioritizes high-value or time-sensitive interactions based on business rules or ...

Amid the White House’s ongoing push to reduce the federal workforce, “government will be the largest users of agentic ...

The holiday season has become a stress test for retail customer experience. Sales and site traffic surge to record levels, ...

Hippocratic AI has seen rapid growth in the past 18 months, inking partnerships with more than 50 large health systems, payers and pharma clients and building 1,000 use cases for its patient-facing ...

By Munsif Vengattil and Aditya Kalra BENGALURU (Reuters) -At a startup office in this Indian city, developers are fine-tuning artificial-intelligence chatbots that talk and message like humans. The ...

The petition from unionized University of California researchers and others also demands concrete steps to protect ...

India bets AI will create enough new opportunities to offset job losses AI tools supplant jobs built on routine tasks in call centers, customer service IT training centers shift focus to AI skills ...

As Dayanne Figueroa, a U.S. citizen, attempted to drive past a chaotic scene in West Town on Friday, an unmarked car collided ...

Becton was the team’s major free-agent splash in front of Justin Herbert this past offseason, inking him to a two-year deal worth $20 million. The splash was so big, in fact, that the Chargers were ...

Q3 2025 Earnings Call Transcript October 30, 2025 Amazon.com, Inc. beats earnings expectations. Reported EPS is $1.95, ...

Built on the Talkdesk Customer Experience Automation (CXA) platform, Copilot now uses agentic reasoning to interpret the context of the conversation to analyze multiple knowledge sources and generate ...

At an extravagant reception, hotelier Steve Farzam seemed to literally plunge into marriage, appearing to dive from a helicopter in a rainbow parachute onto the grounds of a luxury hotel north of ...