PERTH internet firm iiNet is trying to lure customers back from popular web-based email services and minimise customer churn.

A software bug caused iiNet's email outage, with the resulting high number of calls to the contact centre then bringing down that system.

Customers of iiNet’s sub-brand Netspace have had trouble accessing email for at least five days, and the ISP can’t say when normal service will be resumed. iiNet’s brief incident report says ...

A 'serious fault' in iiNet's email service has been causing delays in receiving emails for over 24 hours.

In upgrading its webmail systems, iiNet, which is struggling to digest the acquisition of ISP OzEmail, knocked many of its customers offline for long periods this month.

iiNet customers have been left without email access, with an outage affecting services across the country.

Perth-founded internet service provider iiNet is shutting down its email service in a move that is expected to impact thousands of businesses and individuals.

iiNet said on Monday it had resolved a problem affecting the email services of hundreds of thousands of customers Australia-wide for up to three days last week.

iiNet has become the latest Australian brand to be hit by phishing scam this week. The TPG-owned internet service provider has become the subject of an account hijacking scam whereby its users are ...

ISP iiNet has announced a Hosted Exchange email service for small to medium businesses. “For many small and medium businesses, email is the most important form of communication. Our new Hosted ...

Users of TPG Telecom and iiNet email have to deal with a call centre and a parent company in the northern hemisphere after their accounts were handed over to The Messaging Company.