Supported-Products Policy A successful IT help desk defines the hardware and software products it supports. No organization can support every device and every application.

From security risks to inefficiency, legacy IT systems are falling short, Aberdeen Research shows. Here's how cloud-based help desk and IT support systems can help.

For too long, the help desk has been a secondary priority in IT. Find out how the help desk has changed and how to optimize it.

Your help desk system matters Supporting your customers requires using a strong IT help desk application that also supports your customer service representatives.

I remember sitting around a conference table with a handful of developers and support technicians talking about features we could add to our internal help desk application. We had been using an ...

Salesforce.com on Tuesday unveiled a new SaaS (software as a service) help-desk application called Desk.com that can reach end users through social networks like Facebook and Twitter.

These tools provide help desk ticketing, IT asset management and more.

“We built the most beautifully simple help desk application ever, so it’s a perfect fit for iPad. Now support agents can work anywhere instead of being chained to a desk.

One the one hand, Google Apps Team Edition could help facilitate group-level communication on projects, but the program could also engender a significant backlash from IT managers who aren't at ...