Slowly but surely, Amazon’s AWS cloud computing unit has become a major player in the call/contact center space with its Amazon Connect cloud-based (and AI-centric) contact center service, which ...

Amazon Web Services Inc. today announced a new feature for Connect Contact Lens, the company’s artificial intelligence tools for call center work, aimed at assisting workers with after-call work.

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More Amazon debuted Q, its conversational AI assistant for enterprises, back ...

Amazon Web Services (AWS) has updated its Amazon Connect contact center service to help enterprises offer a better end-to-end customer experience, the company announced at its ongoing annual re:Invent ...

Amazon Web Services has had its CCaaS (contact center as a service) offering, Amazon Connect, in general availability for a few years, but it doesn't get a lot of visibility. Contact ...

eSpeaks’ Corey Noles talks with Rob Israch, President of Tipalti, about what it means to lead with Global-First Finance and how companies can build scalable, compliant operations in an increasingly ...

NEW YORK--(BUSINESS WIRE)--Consumers have gone “all-digital” at an accelerated pace. They communicate through text, buy products in apps, and manage their accounts online. Entire industries are ...