A lawsuit filed by the Texas attorney general against Vonage — which claims the company misled VoIP (voice over Internet protocol) customers about 911 emergency service — brings up one of the problems ...

I've been reading a new article called The Growing Pains of VoIP: Managing Customer Care. It's in this month's edition of Billing World and OSS Today magazine. When it comes to customer service, some ...

IT STARTED FIVE DAYS AGO AND MOSTLY AFFECTS INCOMING PHE CALLS, PROVIDING A TERRIBLE CONNECTION OR A DROPPED CALL. >> IT’S PLANNED. IT STARTS AROUND 9:00 EVERY MORNING AND ENDS AROUND 5:00, SO THEY ...

To streamline your implementation, get ready to tackle quality, network, security, and infrastructure challenges. Voice over IP is winning the telecommunications race. In fact, according to recent ...

Fellow VoIP blogger Ted Wallingford has posted a tale of woe about the company I often refer to as "Comcash." Seems as though Ted's problems started almost a year after he installed Packet8 VoIP on ...

Telecommunications carriers see the future, and it is voice over IP (VoIP) services. This technology enables them to roll out high-speed multimedia services to consumers and businesses faster and at a ...

U.S. government efforts to require most VOIP (voice over Internet Protocol) providers to permit law enforcement agencies to wiretap phone calls could introduce new cybersecurity problems to the ...

* VoIP providers, service providers and users all have a role in improving VoIP quality Last time, we talked in some additional detail about the root cause of VoIP call quality degradation for users ...

About two weeks ago, Barb wrote us asking for advice on how to overcome some problems she was having with her AT&T CallVantage service. She was running the VoIP service over a wireless router ...

Skype is still trying to restore service to millions of customers almost 24 hours after users began having problems logging in to the VOIP service Skype is still trying to restore service to millions ...

So our house's reliance on DirecTV Tivo is in jeopardy. We use Sunrocket VoIP to make phone calls with our DirecTV HD Tivo, since it doesn't have an ethernet connection on it. It's been working fine ...

This month, we wrap up our series on Voice over Internet Protocol, better known as VoIP, by discussing some of the protocol and signaling aspects of this new technology and emerging service. VoIP ...