Google is combining several technologies, including virtual phone numbers, audio transcriptions, automated reporting and analytics, in a new effort to help small business owners better manage their ...

Customer service chatbots are quickly increasing in popularity, and it’s easy to see why. This evolving technology makes it easier for businesses to engage their customers, cut down on their workload ...

The start of Transform’s Conversational AI Summit, presented by Five9, found business leaders bullish on the future of intelligent virtual agents (IVA). If the future of retail customer service is ...

Benevolent by nature, Kartik Jobanputra is a serial entrepreneur and a pro skydiver. He lives life king-size. Founder & MD of smartt-ai.com. Customer service is evolving quickly thanks to the power of ...