Which? is calling on Virgin Media to urgently improve its customer service as new analysis from the consumer association finds it is the worst broadband firm for customer service. Since late 2023, ...

My wife and I planned a trip to London and Paris using points that we had transferred from Chase Ultimate Rewards to Virgin Atlantic specifically for our flights. The itinerary included a flight from ...

"We know this isn't good enough..." Virgin Media has responded to the barrage of customer complaints it has received in recent weeks, claiming its performance has not been aided by its recent ...

Which? has written to the CEOs of Virgin Media, Scottish Power and British Gas urging them to improve their customer service as new research from the consumer association reveals they are the worst ...

The COVID pandemic put a huge strain on Virgin Atlantic Airway’s customer service operation. All its communication channels were flooded, whether digital, telephony, social, or via the CRM system, and ...