As retail and quick-service restaurant (QSR) brands expand their digital capabilities, a familiar challenge continues to surface: fragmented customer journeys across mobile apps, drive-thru lanes, ...

The Confederation of the European Bicycle Industry (CONEBI) and Cycling Industries Europe (CIE) have merged to establish one unified voice for the cycling business in Europe. The formation of European ...

ChatGPT’s voice mode has just received its biggest overhaul yet. OpenAI is now merging voice and text into a single unified ...

OpenAI has revamped ChatGPT, integrating voice and text into a single interface, allowing real-time interaction with maps and ...

Amazon’s new speech foundation model signals a major shift in human–machine conversation, writes ARTHUR GOLDSTUCK.

The combined company will deliver a unified customer-experience (CX) platform that brings together SharpenCX's intelligent agent technology with Ytel's best-in-class outbound CX capabilities -- ...

Over the past 11 years, our team at the Huddle Up Group has worked with over 350 destinations across the United States, including the Great Rivers & Routes Tourism Bureau. Most often we are tasked ...

WhatsApp has started rolling out the ability to leave a voice message immediately if someone doesn’t answer your call.