The new changes were implemented on Thursday.

Last month, Southwest Airlines officially ditched its longstanding open-seating policy as it embraced an assigned seating model. However, even though the airline had months to prepare for the change, ...

Weeks after Southwest Airlines rolled out its assigned seating, the company is telling customers it is “refining” the process after receiving complaints about the boarding process and carry-on baggage ...

Southwest Airlines is refining its boarding and seating system after travelers across the country reported problems with the airline’s shift from its longtime open-seating policy. Long Island ...