Businesses that provide after-sale support for their products--and after-sale maintenance of their customer base to encourage repeat sales--need a method of tracking customer service contacts. This ...

Government’s operational response to the pandemic has finally set the stage for rethinking the civil service system. Federal employees have proven repeatedly over the years they are ready to respond ...

High-quality services increase customer satisfaction and can improve your company's reputation. To reach and maintain a high level of quality in services, you have to make sure each service meets the ...

Reading the new white paper by the Cyberspace Solarium Commission, “Growing A Stronger Federal Cyber Workforce,” triggered memories of the 1976 movie Network when an aging TV anchorman tells the ...

After Gov. Jeff Landry earlier this month attempted to remove civil service protections for hundreds of engineers and attorneys across state government, a broader effort to give Louisiana elected ...