Forbes contributors publish independent expert analyses and insights. I track enterprise software application development & data management. May 07, 2025, 01:44pm EDT A sign for "Self Service Check-in ...

Recently, I was reading a Salesforce white paper on the customer service expectations of millennials and Gen Z. The data mentioned how "67% of millennials have to re-explain their information while ...

Doug Bonderud is an award-winning writer capable of bridging the gap between complex and conversational across technology, innovation and the human condition. More than 80% of consumers want ...

Walmart is scaling back on its self-checkout machines at two stores, as more retail giants are reducing the self-service option at their stores, citing an effort to combat theft. A Walmart in a suburb ...

In public-sector IT, the convergence of self-service and automation stands as a catalyst for innovation. This dynamic duo not only enhances operational efficiency but also empowers both government ...

Nothing tells a customer “I’m not really interested in talking to you" quite as bluntly as an interactive voice response (IVR). It’s the computer voice we all love to hate. Admit it, you've found ...

Annette Johnson thinks the travel industry is taking self-service too far. She has watched airlines drop their phone support and add fees for airport check-ins that use a human agent. Some air ...

Apple's self-service repair program lets you order Apple parts and rent the tools needed to repair certain recent iPhone and MacBook models. Some repairs are challenging and should only be attempted ...

PORTLAND, Ore. — Oregon Gov. Tina Kotek has signed the bill to legalize self-serve gas, making self-serve immediately legal statewide as of late Friday morning. News of the impending change has led to ...

The Wisconsin Vehicle Inspection Program announced the launch of two self-service kiosks for vehicle emissions testing.Drivers with vehicles from 2007 and newer can conduct their own tests at kiosks ...