Sit-down chains are no longer the customer service leaders they once were, according to the most recent American Customer Satisfaction Index (ACSI) report released today. For the first time in the ...

Twitter has always been a place to get immediate customer support from brands. Many one-one-one interactions happen in the public eye though (which sometimes feels like a spectator sport watching ...

Understand how top restaurants, grocers, and retailers are doing with order-for-pickup during the pandemic. The second annual Rakuten Ready Time Study takes a look at real-time customer order for ...