Beginning in March, consumers will for the first time be able to check a government database that will compile safety complaints about a wide array of products such as toys and electrical appliances.

Congress mandated in 2008 that federal safety regulators create an easily accessible, fully searchable database of consumer complaints about a wide variety of products. That was the easy part. The ...

You're having a problem with a product or service, and the company says you're out of luck. Maybe it's an appliance with an expired warranty. Or perhaps your insurer low-balled your claim for damages ...

Customer complaints are an inevitable part of running a business. Sometimes, despite our best efforts, customers may have a bad experience or encounter unfortunate situations that lead them to ...

Congress members say consumer site wastes taxpayer money and hurts businesses. July 6, 2011 — -- With lawmakers still debating the deficit and whether to raise the nation's debt ceiling past ...

After the F.T.C. accused the cosmetics firm of posting reviews of its products from made-up profiles, the company agreed not to engage in illegal conduct in the future — but did not admit wrongdoing.