Gripe Line reader Bob wrote for help in getting two refunds he felt he was owed by PayPal. “I have been twice burned by PayPal,” he says. “In the first case, I ordered a product that was never sent.” ...

When a buyer purchases an item from you through PayPal, PayPal protects that buyer through its Buyer Protection program. If the buyer feels you wronged him in the transaction, such as by sending him ...

PayPal has established itself as the de facto method of transacting money on the Internet. It is ruffling some feathers, though, with business and dispute resolution practices that seem to be focused ...