Sometimes the most important part of getting to know someone is learning when to keep quiet. Many recruiters are so passionate about their industry that they overwhelm their prospects and fail to ...

It’s no secret that script analysis is an important component of the actor’s process. But it can be easy to forget that music analysis is just as critical for the musical theater performer preparing ...

For truly effective communication, business people must hone their listening skills to ensure they fully understand the whole message: not just the content, but the motivation behind what's being said ...

As a coach, understanding is the first step toward offering sound advice. Unless a coach is aware of the exact nature of and meaning behind a question or problem, the information and guidance they ...

Annie Murphy Paul is the author of the forthcoming book Brilliant: The New Science of Smart. When we’re learning a foreign language, making sense of what we hear is the first step toward fluency. It ...

Strategies to amplify your employees’ voice and create a more collaborative company culture that actively encourages and listens to employee feedback. New generations are entering the workforce and ...

The skills of communication and listening may seem obvious, ordinary, or boring. Yet using the basic process of listening helps you connect well with others professionally and personally. In all ...

More than one intelligent person has quipped that money (or math) makes the world go 'round. But in reality, it's communication that makes this little blue marble spin. Just about everything that ...

Mastering active listening can transform CX by building trust; it's a powerful conduit for enhancing customer satisfaction and loyalty. When it comes to customer experience (CX), active listening ...

Can you lend me your ear? Most people believe they are good listeners without considering the important differences between hearing and listening. The ability to hear is typically innate, but the ...

Feeling safe, comfortable, and valued in conversations is one of the great superpowers of empathetic people with incredible listening skills. Not only are they tuned into what you’re saying, they’re ...

Starting college where everything is in English can be… well, overwhelming. Words seem to fly past, instructions come so fast ...