Already a tough competitor in a tight market -- customer service and help desk software -- now Zendesk wants to take on larger rivals in providing sales support. To be clear, Zendesk isn't anywhere ...

Our research shows that HubSpot is better than Zendesk when it comes to marketing, but Zendesk Sell offers a better option for sales teams, with each providing some of the best CRM software for small ...

Zendesk is best known for its customer support services, but it thinks it is ready to challenge larger players in the broader world of sales and marketing software with a new customer-relationship ...

SAN FRANCISCO--(BUSINESS WIRE)--Zendesk, Inc. (NYSE: ZEN) today announced new, powerful Support and Sales Suites, expanding its service-first CRM solutions by enabling service and sales teams to ...

Zendesk on Tuesday launched a new customer relationship management (CRM) platform built completely on Amazon Web Services, on the premise that businesses are looking for a way to bring together ...

SAN FRANCISCO--(BUSINESS WIRE)--Zendesk, Inc. (NYSE: ZEN) today announced new functionality for its open and flexible CRM platform Zendesk Sunshine that lets companies connect and understand all their ...

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More Conversations as the core of customer-business relationships — it seems ...

We’re excited to announce an update to the Extra Crunch Partner Perk from Zendesk. Starting today, annual and two-year Extra Crunch members that are new to Zendesk, and meet their startup ...

Which niche CRM services provider is the better overall investment? Veeva and Zendesk both work with Salesforce. Veeva co-founder and CEO Peter Gassner was once Salesforce's senior VP of technology, ...

When I speak to people who are looking for a new customer relationship management system I always encourage them to focus more on the company, not just the product. Of course, the actual software is ...

I've been following Zendesk (NYSE: ZEN) for years, and I felt a bit uneasy when the company announced plans to go beyond its core suite of customer support products and introduce a new ground-up ...

The competition between Zendesk and Freshdesk is extremely tight, but overall we’d argue that Zendesk is the better choice than Freshdesk if you’re after a top small business CRM with slick platform ...