Validating a child’s feelings prevents defensiveness and promotes open communication. For example, if a child insists they didn’t spill juice on purpose, responding with “I believe you. Let’s clean it ...

The first time I had the responsibility to actually lead people, I can’t remember saying a single thing that felt leaderly. All I was thinking was “I hope I don’t blow this.” But when our team had its ...

Life would be easier if things went our way. When they don't, it's natural to experience disappointment. Yet, talking about disappointment can feel anything but natural. Yet, it's actually important ...

Many people think that getting someone to say "yes" is about persuasion, making the perfect argument, choosing the right words, or asking nicely. But decades of research suggest something ...

Certain people seem to walk into a room and immediately command attention. Their word choices and tone convey both confidence and competence. They don't even look like they're trying too hard. This ...

That’s why I’ve compiled a free e-book, Improving Emotional Intelligence 2021, which you can download here. And it’s why I’m constantly looking for small, practical things that people can do to ...