It’s no secret that customer experience (CX) and employee experience (EX) are inextricably connected. According to a Harvard Business Review article, employee experience is the key driver of customer ...

Forbes contributors publish independent expert analyses and insights. I write about the shifting workplace and the new employee experience. Mar 20, 2024, 03:41pm EDT Lattice’s annual research report ...

Design thinking is a problem-solving process that encourages us to rethink the world and how people connect through products, systems or institutions. Leading brands globally use design thinking to ...

The business value of employee experience (EX) can be measured in reduced turnover, increased retention, better quality talent acquisition, and internal mobility that preserves and expands ...

Forget New Year’s resolutions. It’s time for a revolution in how we think about employee experience (EX) – one that is designed and delivered by the new ‘EX Super Team’.imageEvery January, every ...

Design thinking is, at its core, a process of empathizing with the user. The methodology has been successfully used in many industries to drive human-centred innovation, resulting in the creation of ...

A good experience of onboarding may influence the attitude of a new employee to the working environment at least several times before the new employee finally takes the job. Engagement and ...

As employees seek more — flexibility, recognition and growth opportunities — companies must adapt to stay competitive. However, corporate giants risk falling behind with rigid new mandates, such as ...