Say the phrase "Dell Hell" and images of exploding laptops, defective motherboards, and crappy customer support spring immediately to mind. But the truth is that for the last couple of years it's Dell ...

It's clear that Michael Dell's honeymoon period is over, and that investors are looking for tangible results from the turnaround strategy he has implemented since returning to his namesake company as ...

The original story was here. Summary: Dell Venue 8 Pro tablet dies a few weeks after buying it. I go through hell trying to get it serviced, more hell, more hell, some social media people try to help, ...

I didn't get how important support was. Then, recently, I had back-to-back experiences dealing with both great and terrible support for products that failed. If you make a consumer product, there are ...

Dell’s head of digital media and communications for EMEA has warned that it could take the firm ten years to recover from the PR fallout following the ‘Dell Hell’ blog scandal that occurred two years ...

I ordered a 1702FP from Dell about 3.5 months ago and _received_ it about 2 months ago (nice responce time, Dell). Anyway, the other day it went into sleep mode - or so I thought. The display turned ...