CALGARY, Alberta--(BUSINESS WIRE)--IrisCX, the smart video platform for virtual product selection, DIY setup, and support, today introduced Session Score, a real-time, AI-based customer satisfaction ...

Pegasystems Inc. (NASDAQ: PEGA), The Enterprise Transformation Company TM, today announced Forrester Research named Pega a Leader in The Forrester Wave TM: Customer Service Solutions, Q1 2026 (1).

The customer effort score (CES) is a metric that is used to measure how easy it is to do business with a brand. The metric involves asking customers to rate their experience with a brand on a scale ...

Cadillac scores 891 in the J.D. Power 2026 U.S. Customer Service Index Study, tying Lincoln and beating the premium segment ...

TORONTO — Wegmans in the U.S. and Safeway in Canada scored the highest overall scores in a survey of grocery store customer service administered by Empathica Consumer Insights here, the group said.

I’ve been thinking a lot about trust lately. Not just the concept, but how we actually measure it in business. That’s why I’m introducing what I call the Customer Confidence Score (CCS) – a metric ...

There’s a good chance it has something to do with a rating known as a customer lifetime value, or CLV. That secret number is used by all manner of companies to measure the potential financial value of ...

The 2025 Airline Quality Rating returns with a new list of winners and losers. Here’s a look at which airlines deliver the best customer service and operational efficiency. After years of operational ...

Kenworth Truck Company achieved the highest customer satisfaction ranking among truck owners in the Heavy Duty Dealer Service Segment, according to the J.D. Power and Associates 2012 Heavy Duty Truck ...