This is a special article. It is the 500th article I’ve written for Forbes.com. It is hard to believe that I’ve been writing at least one weekly column for Forbes for almost 10 years, and I haven’t ...

Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. Some of my favorite articles to read are compilations of ...

One of the funniest and most original motivational speakers in the country will be in Imperial this month offering tips for customer service. Charles Marshall will speak from 1:30-3 p.m. and 5:30-7 ...

Why are we as consumers so captivated by tales of companies going the extra mile for their customers? Perhaps it is because they serve as a much needed reminder that there are businesses out there who ...