Stick the word “customer” in front of any technology initiative and you command attention. Customer experience (CX) in particular is a hot button, a set of practices, recommendations, and tools that ...
It’s up to the marketing team to think about customer experience management. But what exactly is it and how do you get it right? Alex Blyth reports Customer experience management (CXM) is not a new ...
McDonald’s does not succeed because it delights customers. It succeeds because it removes uncertainty.
Verint® (NASDAQ: VRNT), The CX Automation Company™, today announced it was rated Exemplary and named a Leader in the 2025 ISG Buyers Guide™ for Customer Experience Management (CXM). Published by ...
SCOTTSDALE, Ariz.--(BUSINESS WIRE)--Today, Nextiva—a leader in unified customer experience management—is launching Customer Experience Day, a new global observance recognizing the businesses, teams, ...
Outset is betting that AI-moderated research can evolve into a comprehensive customer experience management platform. The San Francisco-based startup announced Dec. 10 a $30 million Series B funding ...
WASHINGTON, June 26, 2025 (GLOBE NEWSWIRE) -- ibex (NASDAQ: IBEX), a leading global provider of business process outsourcing (BPO) and AI-powered customer engagement technology solutions, today ...
Over 2 million people use the Greater Cleveland RTA, and the transportation group is determined to hear the thoughts and ...
Sprinklr reported robust Q2 results with total revenue of $178.5 million and subscription revenue of $163.5 million, driven by the integration of AI services. The company offers a suite of ...
TransLink is advancing a bevy of feature improvements through its new customer experience action plan, including better real-time transit information, more reliable elevators and ...
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