Each year, defective, faulty, or misused food products cause severe injuries to customers. In some cases, these mishaps also result in product recalls, negative publicity, and a loss of customer ...

No matter how focused your business is on customer satisfaction, the occasional complaint is inevitable. Whether they occur in person at a physical store or through online channels, these complaints ...

The Guidance—which becomes effective as of November 1, 2024—emphasizes NYSDFS’ expectations that VCEs address and resolve customer service requests and complaints “timely and in a fair manner” and ...

Exploring how cross-sector learning helps Ombuds services improve fairness, communication and accessibility in resolving ...

The owners of a dog boarding facility in Altamont were back in court to face charges of animal abuse after law enforcement said a dog died in their care. The woman whose dog died said she still has ...