For operations and technical leaders, crafting a support organization is as much an art as it is a science. Customer service, technical support, customer success, help desk—there are so many terms out ...

Hires Mike Runda as its VP of Global Support to ensure dealers receive highest value from Tekion platform and the partnership Support Center of Excellence in West Chester, Ohio expanded to accommodate ...

If someone were to ask me how important is customer service in today’s digital day and age, I’d argue it’s more important than ever. And I’m not going on a limb when I say that—83% of consumers agree ...