BOGOTA, Colombia--(BUSINESS WIRE)--Colombia has become one of the most important global destinations for BPO and KPO operations, with an 8% and 18% growth in exports in 2022, according to the BPrO's ...

The Philippines’ business process outsourcing (BPO) industry is losing its edge as the country’s skilled workforce dwindles at a time when AI-powered bots are threatening to take over call center jobs ...

IBEX Limited is a global provider of BPO services and customer engagement technology solutions. The company's performance is influenced by macroeconomic conditions, but its focus on technology-driven ...

Leading the charge in the realm of innovation within the insurance sector, digital claims processing services are at the forefront of a revolutionary shift in how insurance claims are managed and ...

Finding the best business process outsourcing companies can either make or break your company. Without a reliable partner, you're putting the backbone of your business at risk and opening the door for ...

Carl Lorenciana Cebu’s rise as one of the Philippines’ strongest business process outsourcing (BPO) hubs did not happen by ...

Capgemini’s recent $3.3-billion acquisition of business process outsourcing (BPO) company WNS had AI written all over it. AI is reinventing BPO in fundamental ways, and the two companies came together ...

While recognition of the importance of diversity, equality, and inclusion (DEI) is growing, transformation initiatives need to do more than just pay lip service to the idea. For many organizations, ...

Uganda’s current BPO industry is made up of only 30 small players, none of whom have more than 50 employees, due to a lack of government direction and challenges the strategy will aim to address. On ...

India's business process outsourcing industry will need greater investments in education and infrastructure by the government, according to a new Nasscom report India’s business process outsourcing ...