About a month ago, Gamers Nexus outed Asus for some pretty egregious problems with its customer service, and now the company is promising a bunch of fixes and improvements to its warranty system.

Asus Pledges To Fix Warranty Service, Including Refunding Affected Users The PC maker is pledging to make the changes after a meeting with review outlet Gamers Nexus, which has been documenting the ...

Tension has been high between Asus and its customers in recent months following a wave of complaints over its RMA (return merchandise authorization) process which has left many unhappy. Now, Gamers ...

After buying a brand new Nvidia GeForce RTX 4090, one Redditor was left shocked when a small repair, only requested out of fears over future complications, came back quoted at almost $1,000 more than ...

What just happened? Issues regarding Asus's customer service came to a head last month when Gamers Nexus reported on an outrageously overpriced ROG Ally RMA. In response to widespread consumer ...

Asus has launched a new Drop Zone initiative at select ASUS Exclusive Stores, allowing customers to drop off their laptops for repair without visiting a standalone service center. This aims to enhance ...

Asus has introduced Drop Zone services at its exclusive retail stores, allowing customers to drop off laptops for repair without visiting dedicated service centers. The service is available initially ...

Asus has introduced a new customer support initiative called "Drop Zone", allowing users to drop off their laptops for repair at Asus Exclusive Stores without having to visit dedicated service centres ...